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Refunds/ Cancellations

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Thank you for shopping at Solutions365.in

If in case you are not completely satisfied with the purchase then we invite you to review our policy on refunds and returns.The following terms are applicable for any products that you have purchased from us.
Interpretation and Definitions Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Solutions 365, 21A GROUND FLOOR, VIJAY CHAMBERS TRIBHUVAN ROAD, OPP. DREAMLAND CINEMA GRANT ROAD EAST, MUMBAI, MAHARASHTRA – 400004.

Goods refer to the items offered for sale on the service.

Orders mean a request by you to purchase goods from us.

Service refers to the Website.

Website refers to Solutions365, accessible from https://Solutions 365. in/

Physical damaged, burnt and bulge products will not be accepted and not covered under our warranty. Goods returned will only be accepted only if we find the products be with the same condition as we have sold.

You mean the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason.

The deadline for canceling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us about your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

By phone number: +91 9094909790

We will repay you the payment no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such repayment.

Conditions for Returns

The goods were purchased in the last 7 days. The goods are in the original packaging. The following Goods cannot be returned:

In order for the goods to be eligible for a return, please make sure that:

The supply of goods made to your specifications is clearly personalized.

The supply of goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of goods after delivery is, inseparably mixed with other items, according to nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are solely responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

21A GROUND FLOOR, VIJAY CHAMBERS TRIBHUVAN ROAD, OPP. DREAMLAND CINEMA GRANT ROAD EAST, MUMBAI, MAHARASHTRA – 400004

We cannot be held responsible for goods damaged or lost in return shipment. This is the reason why we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

COD, Cancellation

IN COD ORDER ADVANCE PAYMENT OF RS150/- AGAINST MATERIAL IS NON REFUNDED

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, then you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, then we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By phone number: +91 9094909790

 

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